1. When the receipt of the order and related payment is confirmed, the goods will usually be dispatched within 4-14 working days. Please note that during promotional periods such as Lunar New Year/Christmas, due to busy orders, the delivery time of orders may be delayed. The warehouse is closed on weekends and public holidays.
2. After the order is shipped, the customer will receive an email notification, which includes the tracking number of the shipment.
3. The delivery service is only available in Hong Kong, and overseas delivery services are not provided. Delivery includes Hong Kong Island, Kowloon, New Territories industrial and commercial areas (residential surcharges and remote areas may require surcharges)
Ultra V Hong Kong Limited is not responsible for any damage or loss caused by the customer's request to leave the product at the door of the delivery address or the building security office, etc.
4. If the consumption reaches HK$500, free delivery is available. If you spend less than HK$500, a shipping fee of HK$30 will be charged. The above fees do not include the service fee upstairs. If the items to be delivered cannot be put in the elevator or transported by the elevator, or there is no elevator available for cargo transportation, an additional service fee will be charged.
*Remarks: If the delivery fails due to an incorrect address, post office box, hotel address, failed delivery attempts, refusal to provide a copy of the ID, the recipient refuses the package due to undeliverable or unclaimed return orders, we can arrange to send again. However, the customer will be charged for re-sending, and the previous shipping fee will not be refunded.